Privacy Policy

LAST UPDATED: 1 July 2026

1. Introduction

Silent Tiger respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Silent Tiger collects, holds, uses, discloses and protects personal information when you:

• visit the Silent Tiger website;

• submit an enquiry or contact us;

• subscribe to communications from us;

• engage Silent Tiger to provide services;

• discuss a potential commercial relationship with us;

• attend a meeting, event or presentation involving Silent Tiger; or

• otherwise interact with our directors, employees, contractors or representatives.

In this Privacy Policy, “Silent Tiger”, “we”, “us” and “our” refer to the business operating under the Silent Tiger name.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, to the extent they apply to us, and other applicable Australian privacy and communications laws.

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2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The information does not need to include a person’s name to be personal information. A person may be reasonably identifiable from other details or from a combination of information.

 

3. What personal information do we collect?

The types of personal information we collect depend on how you interact with Silent Tiger.

The information we may collect includes:

• your name;

• your business or organisation;

• your position or job title;

• your email address;

• your telephone number;

• your postal or business address;

• information included in an enquiry, email, form submission or other communication;

• details about your business, event, brand, sponsorship activities, commercial objectives or service requirements;

• details about current or potential commercial relationships;

• records of meetings, telephone calls, correspondence and negotiations;

• proposals, agreements, instructions and project documentation;

• invoicing, transaction and payment information;

• marketing and communication preferences;

• feedback, survey responses and testimonials;

• information provided when attending an event, presentation or meeting;

• business contact information obtained through professional referrals, public directories, company websites, industry databases, event directories and other lawful sources; and

• any other information you voluntarily provide to us.

When you use our website, we may also collect technical information such as:

• your Internet Protocol address;

• browser type and version;

• device type and operating system;

• general geographic location;

• pages visited;

• links selected;

• the date and time of your visit;

• the website that referred you to our website;

• the time spent on particular pages;

• website interaction and navigation information; and

• cookie identifiers and similar technical information.

Some of this technical information may not identify you by itself. However, it may become personal information when combined with other information.

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4. Sensitive information

Sensitive information includes information about matters such as a person’s health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, trade union membership or biometric information.

Silent Tiger does not generally need to collect sensitive information through its website or as part of its usual services.

We will only collect sensitive information where:

• it is reasonably necessary for our activities;

• you have consented to the collection; or

• the collection is otherwise authorised or required by law.

Please do not provide sensitive information through our website enquiry forms unless it is necessary for your enquiry.

 

5. How do we collect personal information?

We may collect personal information directly from you when you:

• submit an enquiry through our website;

• contact us by email, telephone, social media or another communication channel;

• request information about our services;

• ask us to prepare a proposal;

• enter into an agreement with us;

• participate in a meeting, presentation, survey or consultation;

• provide information during the delivery of a project;

• subscribe to an email list or marketing communication;

• provide feedback or a testimonial; or

• otherwise communicate with Silent Tiger.

We may also collect information from:

• your employer, employee, colleague or authorised representative;

• clients, prospective clients and project partners;

• event owners, event promoters, sponsors, brands, agencies, suppliers and service providers;

• professional advisers;

• referrals and introductions;

• public company websites and professional profiles;

• publicly available registers and directories;

• industry, event and business databases;

• social media platforms; and

• other sources where the collection is lawful and reasonably necessary for our business activities.

Our website may automatically collect technical information through cookies, analytics tools, server logs and similar technologies.

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6. Why do we collect and use personal information?

Silent Tiger may collect, hold, use and disclose personal information to:

• respond to enquiries and requests;

• provide information about our services;

• understand your organisation, objectives and requirements;

• prepare proposals, recommendations and service agreements;

• provide event services, sponsorship sales, sponsor advocacy, strategy and related consulting services;

• assess potential compatibility between brands, sponsors, audiences, events and commercial opportunities;

• facilitate introductions and communications between relevant commercial parties;

• manage sponsorship, trade sales and other business development activities;

• administer projects and client relationships;

• communicate with clients, prospective clients, sponsors, event promoters, suppliers and partners;

• conduct meetings, presentations, surveys and research;

• process invoices and payments;

• maintain business, project and financial records;

• improve our website, services, systems and customer experience;

• measure website performance and understand how visitors use our website;

• protect our website, systems, clients and business against misuse, fraud, security incidents and unlawful activity;

• manage complaints and disputes;

• exercise or defend legal rights;

• comply with legal, regulatory, insurance and contractual obligations; and

• undertake other activities that are reasonably necessary for the operation of Silent Tiger.

Where Silent Tiger uses audience, event or market information for research, analysis or its Audience Compatibility + Multi-Radar Comparison™ service, we will generally seek to use aggregated or de-identified information. Where identifiable personal information is involved, it will be handled in accordance with this Privacy Policy.

 

7. Direct marketing and business communications

Silent Tiger may use your contact information to send you information about:

• our services;

• sponsorship or event opportunities;

• relevant industry developments;

• presentations, reports or research;

• invitations to meetings or events;

• business updates; and

• other information we reasonably believe may be relevant to your role or organisation.

We will only send electronic marketing communications where you have consented to receive them or where the communication is otherwise permitted by law.

Our commercial electronic messages will identify Silent Tiger and provide a clear way to unsubscribe.

You may opt out of receiving marketing communications at any time by:

• using the unsubscribe facility included in the communication; or

• contacting us at hello@silenttiger.com.au.

We may still send you non-marketing communications that are reasonably necessary to administer an enquiry, project, agreement, transaction or existing business relationship.

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8. When do we disclose personal information?

Silent Tiger may disclose personal information to:

• our directors, employees and authorised representatives;

• contractors and consultants assisting us with a project;

• clients, sponsors, event promoters, brands, agencies and project partners where disclosure is reasonably necessary for a project or commercial discussion;

• website hosting and technology providers;

• customer relationship management providers;

• cloud storage and document management providers;

• email, communications and marketing service providers;

• website analytics and security providers;

• accounting, invoicing and payment service providers;

• printers, mail houses and event service providers;

• insurers, accountants, lawyers and other professional advisers;

• government agencies, regulators, courts and law enforcement bodies where required or authorised by law;

• a purchaser, investor or adviser involved in a proposed sale, restructuring or transfer of all or part of our business; and

• other parties with your consent or at your direction.

We require service providers to handle information only for the purposes for which it has been disclosed and to take reasonable steps to protect it.

Silent Tiger does not rent personal information to third parties.

We do not disclose personal information for unrelated third-party marketing without consent or another lawful basis.

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9. Wix and website service providers

The Silent Tiger website is hosted using the Wix.com platform.

Wix provides the website infrastructure, databases, applications and technical services used to operate the website. Information submitted through the website may therefore be collected, processed and stored through Wix systems.

Wix may also collect technical information about website visitors in accordance with its own privacy policy and terms.

Silent Tiger may use additional website applications, analytics tools, security tools or third-party integrations. Those providers may collect information through cookies and similar technologies and may have their own privacy policies.

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10. Overseas storage and disclosure

Some of the technology and service providers used by Silent Tiger operate outside Australia or use infrastructure located overseas.

As a result, personal information may be stored, processed or accessed in countries outside Australia. Depending on the service provider, these countries may include:

• the United States;

• Israel;

• countries within the European Union or European Economic Area; and

• other countries in which our technology, cloud, communications or professional service providers operate.

The countries involved may change when service providers alter their infrastructure or processing arrangements.

Where required, Silent Tiger will take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. However, overseas recipients may also be subject to the laws of their country, including laws requiring information to be disclosed to government authorities.

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11. Cookies and tracking technologies

The Silent Tiger website uses, or may use, cookies and similar technologies.

A cookie is a small data file placed on your device when you visit a website. Cookies can help websites function correctly, remember user preferences, improve performance and provide information about website use.

The types of cookies used on our website may include:

Essential Cookies:

These cookies support security, network management and core website functions. Disabling them may affect the operation of the website.

Functional Cookies:

These cookies remember choices or preferences and help provide an improved website experience.

Analytics and performance cookies

These cookies help us understand matters such as:

• how many people visit the website;

• which pages are viewed;

• how visitors navigate the website;

• how long visitors spend on particular pages; and

• whether website errors occur.

Marketing and third-party cookies

Where enabled, these cookies may be used by Silent Tiger or third-party platforms to measure campaign performance, understand visitor interests or provide more relevant communications and advertising.

You may be able to manage non-essential cookies through a cookie consent tool displayed on the website.

You can also configure your browser to block, restrict or delete cookies. Blocking cookies may affect the functionality or performance of some parts of the website.

Third-party platforms linked to or integrated with our website may use their own cookies and tracking technologies. Their information-handling practices are governed by their respective privacy policies.

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12. Social media and external links

Our website may contain links to social media platforms, third-party websites or external services.

Silent Tiger is not responsible for the privacy, security or content practices of external websites or platforms. When you leave our website, you should review the privacy policy of the relevant third party before providing personal information.

Information you provide directly to a social media platform is handled according to that platform’s terms and privacy policy.

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13. How do we protect personal information?

Silent Tiger takes reasonable steps to protect personal information against:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Our safeguards may include:

• password protection and access controls;

• secure cloud and website service providers;

• multi-factor authentication where available;

• restricted access to information based on business need;

• security software and system updates;

• staff and contractor confidentiality requirements;

• secure document management practices; and

• procedures for responding to suspected data breaches.

No website, internet transmission or electronic storage system is completely secure. While we take reasonable precautions, Silent Tiger cannot guarantee the absolute security of information transmitted over the internet.

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14. Data breaches

Silent Tiger maintains procedures for assessing and responding to suspected data breaches.

Where a breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will take reasonable steps to notify affected individuals and the Office of the Australian Information Commissioner as required by law.

We may also notify clients, service providers, insurers, law enforcement bodies or other parties where appropriate.

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15. How long do we keep personal information?

Silent Tiger retains personal information for as long as reasonably necessary to:

• respond to an enquiry;

• provide services;

• maintain a business relationship;

• fulfil contractual obligations;

• keep appropriate business and financial records;

• meet legal, taxation, insurance and regulatory requirements;

• resolve disputes; and

• protect or enforce our legal rights.

When personal information is no longer required, we will take reasonable steps to securely destroy it or permanently de-identify it, unless we are required or authorised by law to retain it.

Information may remain in secure system backups for a limited period after it has been deleted from active systems.

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16. Accessing your personal information

You may request access to personal information Silent Tiger holds about you.

To make a request, contact us using the details at the end of this Privacy Policy. We may ask you to verify your identity before providing access.

We will respond within a reasonable period. We will not generally charge you for making an access request, although we may charge reasonable costs associated with retrieving or providing extensive records where permitted by law. We will inform you of any proposed charge before proceeding.

In some circumstances, we may refuse or limit access where permitted or required by law. Where appropriate, we will provide written reasons for the refusal and explain the available complaint options.

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17. Correcting your personal information

Silent Tiger takes reasonable steps to ensure the personal information it holds is accurate, current, complete, relevant and not misleading.

You may ask us to correct or update your information by contacting us.

We may take reasonable steps to verify the requested correction. Where we decline to make a correction, we will explain our decision where required and advise you of the available complaint options.

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18. Withdrawing consent

Where we rely on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.

Withdrawing consent will not affect processing that occurred before the consent was withdrawn. It may also affect our ability to provide particular services or respond to certain requests.

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19. Anonymity and pseudonyms

Where practicable, you may communicate with Silent Tiger anonymously or using a pseudonym.

However, we may need your identity and contact details to:

• respond meaningfully to an enquiry;

• prepare a proposal;

• enter into or administer an agreement;

• provide services;

• process a transaction; or

• comply with legal requirements.
   

20. Children’s privacy

The Silent Tiger website and services are primarily intended for businesses and adult professionals.

We do not knowingly collect personal information from children through the website. A parent or guardian who believes a child has provided personal information to us should contact us so that we can review and, where appropriate, delete the information.

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21. Privacy complaints

You may contact Silent Tiger if you believe we have mishandled your personal information or failed to meet an applicable privacy obligation.

Please provide:

• your name and contact details;

• a description of the issue;

• relevant dates or communications; and

• the outcome you are seeking.

We will acknowledge your complaint and investigate it within a reasonable period. We will normally aim to provide a response within 30 days, although complex matters may require additional time.

We may contact you for further information while investigating the complaint.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

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22. Changes to this Privacy Policy

Silent Tiger may update this Privacy Policy when:

• our business activities change;

• our website or technology changes;

• we appoint new service providers;

• our information-handling practices change; or

• relevant legal requirements change.

The updated policy will be published on the Silent Tiger website and will take effect from the date shown at the beginning of the policy.

We encourage you to review this Privacy Policy periodically.

23. Contact Silent Tiger

For privacy enquiries, access or correction requests, withdrawal of consent, or complaints, please contact:

Silent Tiger
24/5 Coghill Drive
Currumbin Waters QLD 4223
Australia

Email: hello@silenttiger.com.au